Send a deletion request
Email [email protected] with the subject “YOOY Account Deletion Request”. State that you want your account and associated personal data deleted, and include your YOOY user ID if available. You can make this request without reinstalling the app.
Request deletion by emailThis opens your email app. Review and send the message to YOOY Support.
Verification and deletion
Support may request proportionate information to verify account ownership. Once verified, the request covers your account, profile information, linked sign-in information, and other associated personal data, subject to the retention exceptions below.
Verified requests are handled within the time required by applicable law. Support will explain any necessary additional step or lawful exception. After deletion is completed, you lose access to the account and its associated features.
Information that may be retained
Some transaction, accounting, fraud-prevention, dispute, or safety records may be retained where required by law or necessary for the relevant legitimate purpose. Retention is limited to the applicable legal period or the time reasonably needed to resolve the matter. Where backup copies exist, removal follows the backup replacement cycle.
Content another participant has independently copied may remain outside YOOY’s control. See the Privacy Policy for further information.
Before sending your request
Removing the app or revoking Google authorization does not submit a YOOY deletion request. You can manage Google access separately through your Google Account.
Deletion does not automatically issue a refund. Contact Support about remaining virtual items, balances, or unresolved purchase issues before completion. If you cannot access your account or find your user ID, explain this in your email so Support can help identify the account.